Cancellation and Refund Policy
The currently approved rules for customer cancellations, rescheduling requests, and booking deposits.
Customer cancellation
If the customer cancels a confirmed appointment, the booking deposit is non-refundable. The website does not issue automatic refunds.
Rescheduling
A confirmed appointment may be rescheduled when the customer requests the change at least 24 hours before the scheduled start time. The replacement appointment remains subject to availability.
Requests with less than 24 hours' notice
Requests made with less than 24 hours' notice must be reviewed by Q&M. This policy does not promise a reschedule or create an additional charge.
Other refund circumstances
This policy does not define refunds for circumstances other than a customer cancellation. Any additional refund or exception requires a separate owner decision and must not be inferred by the website.
Questions about this policy
Call Q&M Handyman and Construction Service at 323-595-8946.