Privacy Policy
How customer information is handled when requesting a quote, booking a service, uploading photos, or reviewing a private payment record.
Information the website handles
The website may receive information that a customer chooses to provide, including a name, phone number, email when requested, service address, service description, preferred appointment details, and optional photos. It also records booking, invoice, and payment-verification status needed to operate the service.
How the information is used
Customer information is used to respond to requests, prepare quotes, schedule and administer service, verify Zelle payments, maintain private operational records, and protect the website from misuse.
Zelle payments
Zelle payments take place outside this website. The website does not ask for or store a customer's bank login or Zelle credentials. It records only the payment status and references needed for manual verification by an authorized administrator.
Photos
Customer and job photos are treated as private service records. Photo collection and use are also governed by the Photo Consent Policy. Q&M must obtain consent before taking or using a customer's photographs.
Service providers and retention
Hosting, database, storage, and security providers may process information only as needed to operate the website and provide the requested service.
Questions about this policy
Call Q&M Handyman and Construction Service at 323-595-8946.