No-show and Late Arrival Policy
The currently approved arrival tolerance and no-show consequence for confirmed appointments.
Arrival tolerance
A confirmed appointment has a maximum tolerance of 10 minutes from the scheduled start time for the customer to be available and provide access needed for the service.
No-show
If the customer is not available after the 10-minute tolerance, the appointment is considered a no-show and the customer forfeits the booking deposit.
Rescheduling before the appointment
A customer who cannot attend may request rescheduling at least 24 hours before the scheduled start time. The new appointment remains subject to availability.
Scope of this policy
This policy does not define additional fees, provider-delay remedies, or exceptions. Those items require separate owner approval and are not inferred by the website.
Questions about this policy
Call Q&M Handyman and Construction Service at 323-595-8946.